Faulty or Damaged Goods: If a product is faulty, unsafe, or not as described, customers are legally entitled to a repair, replacement, or refund.

Return Costs for Faulty Items: If the product fails to meet CGA guarantees, the seller must bear reasonable shipping costs for returning the item.

“Change of Mind” Returns: Retailers are not legally required to offer refunds or exchanges if a customer simply changes their mind, buys the wrong size, or no longer wants the product (unless promised in the store policy or advertising).

Change of Mind: Specify a timeframe (e.g., 14 or 30 days) if you choose to accept change-of-mind returns. State conditions clearly (e.g., items must be unworn, in original packaging, with tags attached) and clarify that return shipping costs are paid by the customer.

Faulty Items: State that faulty products will be repaired, replaced, or refunded in accordance with the Consumer Guarantees Act 1993.

Excluded Items: Explicitly list any non-returnable items (e.g., clearance items, underwear, swimwear, or perishable goods), noting that CGA rights still apply if the item is defective.

How to Process a Return: Provide clear instructions on how customers can contact you, request a Return Authorization (RA), and return the package.